Privacy Policy

What we collect

From businesses: account details, business profile, services, staff, hours, and billing information (payments are processed by Stripe; we never store full card numbers).

From your customers: the name, phone number, email, and appointment details they provide when booking, plus call and text history with Skye.

Usage data such as pages visited and device type, used to keep the service secure and improve it.

How we use it

To run bookings, send reminders and follow-ups, answer calls and texts, process payments, provide support, and prevent fraud. We do not sell personal information.

Who we share it with

Service providers that help us operate, such as hosting, database, payments (Stripe), messaging (Twilio), email delivery, and AI model providers. They may only use the data to provide services to us.

We may disclose information if required by law or to protect the rights and safety of our users.

Health information

For practices that turn on privacy mode, we handle protected health information under a Business Associate Agreement and limit what appears in texts and logs.

Text messages

Phone numbers are used only to send appointment-related messages on behalf of the business you booked with. Mobile information is not shared with third parties for marketing. Reply STOP to opt out or HELP for help. Message and data rates may apply.

Retention and security

We keep data while an account is active and delete it within 90 days after an account is closed, unless the law requires us to keep it longer. Data is encrypted in transit and at rest, and access is logged.

Your choices

Businesses can export or delete their data from Settings. Customers of a business can ask that business, or us, to access, correct, or delete their information.

Changes

We will post updates here and change the date above. Material changes will be announced in the dashboard.